Hi April,
We’re so sorry to hear your item didn’t fit. That’s never the experience we want for anyone who shops with us. We also felt a little sad reading your two-star review, especially since we stand by our Satisfaction Guarantee. That guarantee is our promise to make things right—whether that means exchanging for the right size or offering a full refund.
As a small business here in rural Nova Scotia, every single review makes a big difference to us. We know we’re not perfect every time, but when something goes wrong, we take pride in fixing it quickly and with care.
Please reach out by phone or email so we can get this sorted right away. We’re here Monday–Friday, 10 am–5 pm AST at 902-301-4161, or you can email us anytime at info@maritimeswag.com
. We’d love the chance to turn this around for you.
Our promise to you is to offer Maritime hospitality & your satisfaction first.
— Andrew & Louise, The Maritime Swag Team