Hey there Wanda,

We were so sorry to see your 1-star review—you're the first customer to ever give us one, and it really made us pause. Our goal is to make every customer happy, so hearing that we missed the mark for you is truly disappointing.

We understand your tee didn’t fit, and we sincerely apologize for the frustration that caused. When your shirt arrived by mail, it caught us off guard because we never expect customers to pay to return items. We’ve worked to make things right by exchanging several messages with you, sending a larger size at no charge, and reimbursing your shipping costs. From what we heard, you love and regularly wear the hoodie you also ordered, which makes this situation even more puzzling for us.

We pride ourselves on our customer service, and while it’s tough to get sizing perfect every time when ordering online, that’s why we offer a Satisfaction Guarantee:

As Maritimers, we stand by our promise of quality and fit. If your apparel doesn’t fit perfectly or meet your expectations, we’ve got you covered. Enjoy a hassle-free experience where we’ll either send you a different size or issue a full refund. Your satisfaction is our top priority.

As a small mom-and-pop shop here in the Maritimes, every single customer and review matters to us deeply. Your feedback is important, and we hope you’ll reconsider your review knowing how much effort we put into making things right. Reviews have a big impact on small businesses like ours, and we’d love the opportunity to continue to earn your trust and support.

Thank you for shopping with us, Wanda—it really means the world.

Warm regards,
Andrew
Maritime Swag